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Receiving visitors
Kunden empfangen

Small talk can really be seen as the cement that holds your relationship with your customers together: not part of the building blocks themselves, but an equally essential part of a building or of a business. When customers visit you in your offices, the first few minutes of small talk are vital to making them feel welcome and at ease.

The first few words

Unless you have sent a car/colleague to meet your guest/s, a natural follow up is to ask about the journey:

• How was your trip?
• Were you able to find our offices easily?

If the guest has come from a very long way away, then more detailed enquiry about the trip might be in order:

• How was your flight?
• Is this your first trip to Europe/Germany/Frankfurt?
• Where are you staying?
• How long do you intend to stay in Frankfurt?
• I do hope your hotel is comfortable?

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