Am Telefon

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Leaving messages
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Did you know?

The main difference between an answering machine and voicemail is that voicemail allows you to pick up your messages remotely (with an answering machine, even a digital one, you have to physically be present and press the button...); voicemail is considered more secure as messages are not physically stored in a home or office and also offers more options to the user, such as message forwarding.

As we noted above, actual answering machines are rather old hat today. Most landlines and all mobiles have a voicemail option which is generally user-friendly.

The outgoing message

The days when people tried to leave cute or smart outgoing messages for others to hear - specialist services that would record a special message for you, with the voice of a celebrity for example, were widely available - are largely gone. Today we all know what the ubiquitous beep means, so it is no longer necessary to leave a long and complex message explaining what details the caller needs to give.

These days, the shorter your message can be, the better, but remember to remain courteous and professional, especially for a work phone:

• Sorry, I can't get to my phone right now, please leave a message.
• Hello, please leave me a message.
• Hi, please leave a message and I'll get back to you as soon as I can. Thanks!

Sometimes there may be a need for a slightly different message, e.g.:

• I'm on leave until Monday 10 October and won't be picking up messages, so please contact my colleague Ursula on 123-456 7890. Thank you.

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