Small Talk

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Chatting on the line
Wartezeiten am Telefon überbrücken

The art of small talk

It's no good just making things up as you go along. As with all forms of talk, small talk has some rules. Once you know this, it actually becomes much easier to chat to someone. You can form a map in your mind of where your last conversation left off and build on what information you already know about your client. Asking him the same questions as before will only make him think you never listen. So don't ask him if he had a nice holiday if he has already shown you his holiday snaps. But do remember details which are important and get an update.

Topics

Suitable topics for small talk are generally safe topics. Asking someone you cannot see and who is sitting in a different country what the weather is like does not have to be boring. Other possible topics include:

• Health:
  How are you? How's your family?
• Hobbies (related to the season):
  How is your tennis/mountain-hiking/skiing?
• Current events:
  Have you been affected by the airline strike/bad weather?
• The day/week so far:
  How's your week/day been?

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