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Quiz: Ice breaking strategies

Everyone needs a few tricks for breaking the ice with new people, a way to start a conversation and make everyone feel included. Try our quiz and see how much you know about tried and tested strategies:
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Small Talk

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Chatting on the line
Wartezeiten am Telefon überbrücken

Keep it short

No-one has time to chat endlessly, and if you spend more than a few minutes talking on the phone, the client might think you are fobbing him off or you are simply inefficient. By the time one of the above topics has been exhausted, your boss should have hung up and be ready to take Mr Brown's call. If not, it might be a good idea to suggest that your boss will call Mr Brown as soon as he is able. Otherwise Mr Brown might think you have no work to do!

Sample dialogue

You: Good afternoon, Jenny Schell, Mr Müller's secretary, how can I help you?

Mr Brown: Good afternoon Jenny. Bob Brown here. How are you?

You: Hello Mr Brown. Nice to hear from you. I'm fine, thanks. How are things in London?

Mr Brown: To be honest, it's pouring with rain and I can't wait for the weekend! Still, I have to talk to your boss first. Is he available?

You: I'm afraid he's just making a call on the other line. But I think he should be finished in a moment. Would you like to wait?

Mr Brown: Yes, I will. It's rather urgent and I won't be easy to reach later on.

You: No problem. So it's been a long week then if you are looking forward to the weekend?

Mr Brown: You could say that! But it is Friday, thank goodness.

You: That's true. Are your family well?

Mr Brown: Yes, they're all fine thanks. The kids are coming back from a school trip today and some friends of ours are coming over for dinner tonight. So it's all go!

You: It sounds like it! Well, I wish you a very restful weekend Mr Brown. Mr Müller is ready to talk to you now so I'll put you through.

Mr Brown: Thanks Jenny. Goodbye.

You: Goodbye!

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Erstellt am: 09.12.2008 17:33, Letzte Änderung: 26.01.2021 07:15

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