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Quiz: Ice breaking strategies

Everyone needs a few tricks for breaking the ice with new people, a way to start a conversation and make everyone feel included. Try our quiz and see how much you know about tried and tested strategies:
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Receiving visitors
Kunden empfangen

Long-standing customers

Customers you know well will of course require a slightly different approach. There's no point asking if the directions to the firm were clear if the person has visited your offices many times before; in such cases you need to remember more personal information about the person - perhaps keep this noted down in your contacts list - and refer to it as necessary. Everything you can remember about the person rather than the position will help to improve your business relationship in most cases. Simple questions such as:

  • How's business?
  • I hear that you're expanding, taking on a lot of new people, that sounds as though business is doing well!
  • I did hear rumours of a merger between MediCorp and Pharmalink, have you heard anything about that?

will all help to get conversation started, while more individualised questions let your business partner know that he or she is a valued customer:

  • How did that new marketing campaign you mentioned last time we met work out?
  • Congratulations on winning that award last month, I read about it in the trades!

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