know-how-box

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Schriftverkehr rund um die Welt
Writing around the world

Fine-tune your language

Fine-tune your language depending on who you are communicating with. In order to do this, it helps if you have at least a rough idea of how well your business partner can communicate in English. Remember that simplicity is key for international business communication of all descriptions to ensure clarity and comprehension among all parties: KISS (keep it short and simple). If there is a simple word or phrase, use that, rather than a word that sounds more eloquent but that may lead to communication problems. For example, compare the first and second versions of the following excerpts:

• If there are any additional areas for which you require further, more detailed information, please do not hesitate to contact me by phone.
• Please call me if you would like any more information/details.
• It is essential that all team members read the notes and advice detailed within our report and then initial all sections of the form provided on the final page prior to returning it in the designated envelope.
• Please ask all team members to read the report and initial the form where necessary before you return it in the envelope provided.

Remember times that you may have had dificulties with language and try to think of what helped - then apply that to your correspondence!

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