The language of e-mails
No go: Casual Style
Although e-mail is a less formal style than letter-writing, this does not mean that professional e-mails should be casual or chummy. In external mails, most companies consider it taboo for employees to use emoticons in e-mails. The same is mostly true of abbreviations which could just as easily be written in full. For example, asap, (as soon as possible) is not only rather rude in a sentence but it also makes the mistake of mixing a formal style with an informal style.
No matter what, you must stick to the general rules of punctuation in English in e-mails. This includes using capital letters in the right place, using commas and importantly, limiting your use of exclamation and question marks. Never, ever use CAPITAL LETTERS to make a point - it will seem like you are shouting and is considered very rude. However, using capital letters in the right place shows that you have a good command of English. Using correct punctuation should not be skimped just because you are writing an e-mail. Neither should you use too many exclamation marks!!!! The same goes for question marks. Write in italics or underline a phrase or word for emphasis.
Erstellt am: 08.09.2008 20:53, Letzte Änderung: 14.08.2014 09:15