Protokolle

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Putting problems into writing
Probleme schriftlich protokollieren

Step 1: The issues

First decide for yourself exactly what issues you have and what the parameters are. Then write down an explanation that is as detailed as possible, as this will help you to clarify the problem (this does not have to be an essay: note form is fine, as what you write at this point is for your eyes only). After this you may find that you can actually solve some of the issues yourself - having them down on paper does seem to make them easier to deal with. However, many problems are not that straightforward to deal with, so you now have to decide who you are going to go to for help.

Step 2: Finding help

Obviously, if you are having a problem with your boss or superiors you may not wish to go directly to them for help, and in such cases the responsible person in your HR Department should be able to help you in how to deal with the issue. For any other issues it is usually best to first approach your boss or direct superior and to ask them for help in resolving your problems. In very rare cases, such as corruption or fraud, you may decide that you need to go outside the company for help, and in this case you should find an experienced lawyer to approach, as a qualified professional will have a duty to keep client confidentiality and will know which further steps you can take.

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sample of written notes