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Putting problems into writing
Probleme schriftlich protokollieren

Step 2: Finding help

Obviously, if you are having a problem with your boss or superiors you may not wish to go directly to them for help, and in such cases the responsible person in your HR Department should be able to help you in how to deal with the issue. For any other issues it is usually best to first approach your boss or direct superior and to ask them for help in resolving your problems. In very rare cases, such as corruption or fraud, you may decide that you need to go outside the company for help, and in this case you should find an experienced lawyer to approach, as a qualified professional will have a duty to keep client confidentiality and will know which further steps you can take.

Step 3: A face-to-face meeting

Once you have decided who to approach you need to set up a time to speak to this person if possible: a formal appointment is generally best (in rare cases it may of course be necessary to set up a virtual meeting or video conference). You will then have the opportunity to air your grievances and at this point it is also a good idea to hand over a letter or a report (they can be in note form) outlining the issues and, if appropriate, including details (with dates and times if relevant) of any events that you wish to mention. This written information is proof that you have discussed the issues that are concerning you and will probably be kept on record by your company, so it should be written in neutral terms, with no pejorative language or emotional descriptors, ie: write down the facts and eliminate the emotions from your text.

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sample of written notes