Protokolle

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Putting problems into writing
Probleme schriftlich protokollieren

Step 4: After the meeting

A written report on the meeting is to be recommended. During the meeting try to keep notes and write down what you say and what the other person or people present say, especially as it pertains to the specific issues you have brought to the table. As soon as possible after the meeting, start working on your notes and bring them into the form of a letter/email or report that you can give to whoever was present at the meeting as your written record of what transpired.

Step 5: Your written follow-up

Your notes should include the following:

1. The date and time of the meeting (and perhaps the location).
2. Who was present, including yourself.
3. A description and explanation of the issues you discussed.
4. Individual reactions to the issues (make sure it is clear who said what).
5. Any resolutions for further action, including who should be doing what.
6. You may also wish to note your satisfaction or lack of satisfaction with the way the meeting turned out.
7. Any need or desire for further meetings or actions.
8. Your name (as the person preparing the report) and the date.

Remember, this text too should be free of emotional or pejorative language and should be couched in neutral terms as far as possible. Depending on what your problem is, you may need to go through this procedure more than once, but keeping to Steps 1 - 5 each time will help you to resolve issues in a professional manner.

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sample of written notes