Protokolle

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Putting problems into writing
Probleme schriftlich protokollieren

Step 5: Your written follow-up

Your notes should include the following:

1. The date and time of the meeting (and perhaps the location).
2. Who was present, including yourself.
3. A description and explanation of the issues you discussed.
4. Individual reactions to the issues (make sure it is clear who said what).
5. Any resolutions for further action, including who should be doing what.
6. You may also wish to note your satisfaction or lack of satisfaction with the way the meeting turned out.
7. Any need or desire for further meetings or actions.
8. Your name (as the person preparing the report) and the date.

Remember, this text too should be free of emotional or pejorative language and should be couched in neutral terms as far as possible. Depending on what your problem is, you may need to go through this procedure more than once, but keeping to Steps 1 - 5 each time will help you to resolve issues in a professional manner.

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sample of written notes