weekly exercise

You: Good morning, I'd like to 1  (bestätigen) a flight on British Airways tomorrow morning please.

Call receiver: Certainly. 2  (Könnte ich haben) your flight number and departure airport please?

You: 3 . (Natürlich). The 4 (Flug) number is BA 7836 from Singapore.

Call receiver: So you're 5  (fliegen) to London Heathrow?

You: That's right.

Call receiver: And could you give me your 6  (Abflug) time please?

You: Yes. 7  (Ich ) flying at 13.45 local Singapore time.

Call receiver: Right. And could 8  (geben) your name please?

You: Certainly. My name is Thomas, that's T-H-O-M-A-S....

Call receiver: Sorry, is that your first name or your 9  (Nachname)?

You: It's my surname.

Call receiver: OK. And could I have your 10  (Vorname), too please?

You: Yes, it's Linda.

Call Receiver: Ms. Linda Thomas. Yes, you are 11  (gebucht) on the 13.45 flight on Wednesday 12 March 12  (von) Singapore Changi airport 13  (nach) London Heathrow.

You: Fine. Could I upgrade my economy 14  (Flugschein) to business class?

Call receiver: Hold on, let me just check availability...yes, that's no problem.

You: Thank you. And the strike has ended in Heathrow, has it?

Call receiver: To my knowledge, the strike has ended and we are operating as usual. If the situation changes, we will contact you.

You: Could I 15  (überprüfen) that you have my correct telephone number?

Call receiver: Of course. Let me read it to you- 00 44 83729488. Is that 16  (richtig)?

You: Yes, that's right. One last thing. I ordered a vegetarian meal. On the way over, there weren't 17  (keine) left. Could you please make sure that my order is taken this time?

Call receiver: Oh, I'm sorry about that madam. Yes, I'll 18  (absichern). Was there anything else?

You: No, that's 19  (alles). Thank you very much for your help.

Call receiver: 20  (Gern geschehen.) Goodbye.

You: Goodbye.